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How can I walk safely on the Perito Moreno Glacier?

The use of crampons provided by Hielo y Aventura is essential to walk safely on ice. The mountain guides will be in charge of fitting the crampons appropriately and they will explain how to use them safely.

Are there tours every day?

There are daily departures depending on the tour and the time of the year. In the case of the Minitrekking and Safari Náutico tours, there are daily departures from Bajo de las Sombras port, at 70 km from the city of El Calafate, in the Parque Nacional Los Glaciares. We offer transfer services for passengers to get to the port, with a visit to the walkways with a tourist guide. Time schedules are confirmed after the service is hired.

How can I pay for a tour?

With credit cards or Paypal via our web page, or debit cards, credit cards or cash in our office located at Av. Libertador 935, in the city of El Calafate.

Can anyone do the tour?

Minitrekking

Restrictions: Due to the degree of effort and difficulty of this activity, only people between 8 and 65 years are allowed.
Obese people may not take the tour. In the case of adult people, they are considered obese by the World Health Organization (WHO) when their body mass index (BMI) is equal to or higher than 30. The BMI is calculated by dividing an individual’s weight in kilograms by that individual’s square height in meters: (kg/m2).
This tour may not be taken by pregnant women, persons with any degree of physical or mental disability that affects their attention, ability to walk and/or coordination; people who suffer from central or peripheral heart or vascular diseases, or whose heart or vascular capabilities are limited; or people with stents, pacemaker or other prosthesis (for example, people who take anticoagulants, have stage 3 varicose veins (multiple thick varicose veins that can be noticed) or heart arrhythmia); people with respiratory diseases (COPD, asthma, emphysema, etc.); and people who have tested positive for COVID.
The sole purpose of these limitations is to preserve the health and safety of our passengers.
We are responsible for everyone to be able to enjoy the visit to the glacier with the minimum possible risk, and these restrictions are based on our experience of over 30 years walking on the glacier.
H&A is subject to liability pursuant to the legal regulations in force, so we will restrict access to the tour when the above conditions are apparent.

Big Ice

Restrictions: Due to the high level of physical effort required by this tour and the difficult ground, only people between the ages of 18 and 50 who are in a good physical conditions may take the tour, since passengers will have to walk for about 7 hours and a half on ice and in the woods.
Obese people may not take the tour. In the case of adult people, they are considered obese by the World Health Organization (WHO) when their body mass index (BMI) is equal to or higher than 30. The BMI is calculated by dividing an individual’s weight in kilograms by that individual’s square height in meters: (kg/m2).
This tour may not be taken by pregnant women, persons with any degree of physical or mental disability that affects their attention, ability to walk and/or coordination; people who suffer from central or peripheral heart or vascular diseases, or whose heart or vascular capabilities are limited; or people with stents, pacemaker or other prosthesis (for example, people who take anticoagulants, have stage 3 varicose veins (multiple thick varicose veins that can be noticed) or heart arrhythmia); people with respiratory diseases (COPD, asthma, emphysema, etc.); and people who have tested positive for COVID when taking the tour.

The sole purpose of these limitations is to preserve the health and safety of our passengers.
We are responsible for everyone to be able to enjoy the visit to the glacier with the minimum possible risk, and these restrictions are based on our experience of over 30 years walking on the glacier.
H&A is subject to liability pursuant to the legal regulations in force, so we will restrict access to the tour when the above conditions are apparent.

Safari Náutico

Any person may take this sailing tour, except for those who have tested positive for COVID when taking the tour.

Can pregnant women do the trekking?

No, due to the use of crampons and the irregular surface. It is not safe enough for pregnant women because one crampon can get caught with the other and she may fall.

What are the departure times?

There are different daily departures depending on the tour and the time of the year. The departure time will be confirmed after you buy the tour.

We will send you a voucher via email with your booking information within the first 24 hours after you buy your tour. If you can’t find the email in your inbox, please check your Spam folder or junk folder.

What should I bring for the tour?

Food and drink. Trekking shoes (Big Ice) or sport shoes with laces (Minitrekking). Warm clothes, rain jacket, GLOVES, sunglasses, sunscreen. A backpack to carry everything will be more comfortable. FACE MASK.

Is entrance fee to the National Park included?

It isn’t included in the price of the tours. The simplest way is buying your entrance fee online at https://ventaweb.apn.gob.ar/reserva/parques and take it in your cell phone. Otherwise, you can buy it at the Parque Nacional. In this case, you must have Argentine pesos, as credit cards or foreign currency are not accepted.

How long do we walk on the glacier?

We walk with crampons approximately 3.30 hours in the Big Ice and 1:30 in the Minitrekking tours. Besides, we have to add the time we spend to go to the glacier and to return from it. In the case of the Minitrekking tour, we walk 40 minutes to go and return. In the case of the Big Ice tour, 2:30 hours. These are approximate times and they can vary depending on the weather condition and the physical fitness of the group.

What are the requirements for a mountain guide?

A mountain guide is a professional responsible for leading one or more persons in a natural environment, so that they can safely enjoy the landscape while they learn more about the place they are visiting with information provided by the guide. Our guides are highly experienced with Patagonia’s and foreign locations. They are certified by the Argentine Association of Mountain Guides (Bariloche), EPTGAM (Mendoza) and other institutions approved by Parques Nacionales.

Do the guides speak English?

Yes, almost all guides speak English.

How far is El Calafate from the Glacier?

There are 70 km to the Bajo las Sombras Port (ships to cross over into the glacier depart from there) and 7 km more to reach the walkways of the Perito Moreno Glacier.

Are visit to the walkways included?

They are included in the Big Ice and Minitrekking tours if you hire this service. They aren’t included in the Safari Náutico tour.

What is the difference between the Minitrekking and the Big Ice tours?

In both tours, you can walk on the ice and about some areas of the forest, navigate in front of the glacier and visit the walkways. The difference lies basically on the intensity you will experience. The Big Ice tour is more demanding. Therefore, Big Ice groups are more reduced and the experience is more personalized. The Minitrekking tour lasts 3 hours with a moderate walk (including the walk out of the ice). The Big Ice tour is a longer version and you walk along a different and more distant part of the Glaciar during 7 hours, out of which 3:30 are on the ice. This is why we focus on age restrictions and physical fitness.

How do we care ourselves from COVID-19?

We care for each other by complying with all tourist protocols. Our staff is qualified and trained on this issue. Both employees and passengers always use face masks in all our tours. We also have sanitation places at different points of the tour. Tours are carried out mostly in open air; therefore, social distancing can be adequately maintained. We sanitize common spaces (buses, vessels, offices, shelters, etc.) And, above all, our aim is always to minimize the risks of contagion.