If you don’t find the answer to your question in this section, contact us by phone or email.
If you don’t find the answer to your question in this section, contact us by phone or email.
The use of crampons provided by Hielo y Aventura is essential to walk safely on ice. The mountain guides will be in charge of fitting the crampons appropriately and they will explain how to use them safely.
There are daily departures depending on the tour and the time of the year. In the case of the Minitrekking and Safari Náutico tours, there are daily departures from Bajo de las Sombras port, at 70 km from the city of El Calafate, in the Parque Nacional Los Glaciares. We offer transfer services for passengers to get to the port, with a visit to the walkways with a tourist guide. Time schedules are confirmed after the service is hired.
With credit cards or Paypal via our web page, or debit cards, credit cards or cash in our office located at Av. Libertador 935, in the city of El Calafate.
Minitrekking
Restrictions: Due to the degree of effort and difficulty of this activity, only people between 8 and 65 years are allowed.
Obese people may not take the tour. In the case of adult people, they are considered obese by the World Health Organization (WHO) when their body mass index (BMI) is equal to or higher than 30. The BMI is calculated by dividing an individual’s weight in kilograms by that individual’s square height in meters: (kg/m2).
This tour may not be taken by pregnant women, persons with any degree of physical or mental disability that affects their attention, ability to walk and/or coordination; people who suffer from central or peripheral heart or vascular diseases, or whose heart or vascular capabilities are limited; or people with stents, pacemaker or other prosthesis (for example, people who take anticoagulants, have stage 3 varicose veins (multiple thick varicose veins that can be noticed) or heart arrhythmia); people with respiratory diseases (COPD, asthma, emphysema, etc.); and people who have tested positive for COVID.
The sole purpose of these limitations is to preserve the health and safety of our passengers.
We are responsible for everyone to be able to enjoy the visit to the glacier with the minimum possible risk, and these restrictions are based on our experience of over 30 years walking on the glacier.
H&A is subject to liability pursuant to the legal regulations in force, so we will restrict access to the tour when the above conditions are apparent.
Big Ice
Restrictions: Due to the high level of physical effort required by this tour and the difficult ground, only people between the ages of 18 and 50 who are in a good physical conditions may take the tour, since passengers will have to walk for about 7 hours and a half on ice and in the woods.
Obese people may not take the tour. In the case of adult people, they are considered obese by the World Health Organization (WHO) when their body mass index (BMI) is equal to or higher than 30. The BMI is calculated by dividing an individual’s weight in kilograms by that individual’s square height in meters: (kg/m2).
This tour may not be taken by pregnant women, persons with any degree of physical or mental disability that affects their attention, ability to walk and/or coordination; people who suffer from central or peripheral heart or vascular diseases, or whose heart or vascular capabilities are limited; or people with stents, pacemaker or other prosthesis (for example, people who take anticoagulants, have stage 3 varicose veins (multiple thick varicose veins that can be noticed) or heart arrhythmia); people with respiratory diseases (COPD, asthma, emphysema, etc.); and people who have tested positive for COVID when taking the tour.
The sole purpose of these limitations is to preserve the health and safety of our passengers.
We are responsible for everyone to be able to enjoy the visit to the glacier with the minimum possible risk, and these restrictions are based on our experience of over 30 years walking on the glacier.
H&A is subject to liability pursuant to the legal regulations in force, so we will restrict access to the tour when the above conditions are apparent.
Safari Náutico
Any person may take this sailing tour, except for those who have tested positive for COVID when taking the tour.
No, due to the use of crampons and the irregular surface. It is not safe enough for pregnant women because one crampon can get caught with the other and she may fall.
There are different daily departures depending on the tour and the time of the year. The departure time will be confirmed after you buy the tour.
We will send you a voucher via email with your booking information within the first 24 hours after you buy your tour. If you can’t find the email in your inbox, please check your Spam folder or junk folder.
Food and drink. Trekking shoes (Big Ice) or sport shoes with laces (Minitrekking). Warm clothes, rain jacket, GLOVES, sunglasses, sunscreen. A backpack to carry everything will be more comfortable. FACE MASK.
It isn’t included in the price of the tours. The simplest way is buying your entrance fee online at https://ventaweb.apn.gob.ar/reserva/parques and take it in your cell phone. Otherwise, you can buy it at the Parque Nacional. In this case, you must have Argentine pesos, as credit cards or foreign currency are not accepted.
We walk with crampons approximately 3 hours in the Big Ice and 1:30 in the Minitrekking tours. Besides, we have to add the time we spend to go to the glacier and to return from it. In the case of the Minitrekking tour, we walk 40 minutes to go and return. In the case of the Big Ice tour, 2:30 hours. These are approximate times and they can vary depending on the weather condition and the physical fitness of the group.
A mountain guide is a professional responsible for leading one or more persons in a natural environment, so that they can safely enjoy the landscape while they learn more about the place they are visiting with information provided by the guide. Our guides are highly experienced with Patagonia’s and foreign locations. They are certified by the Argentine Association of Mountain Guides (Bariloche), EPTGAM (Mendoza) and other institutions approved by Parques Nacionales.
Yes, almost all guides speak English.
There are 70 km to the Bajo las Sombras Port (ships to cross over into the glacier depart from there) and 7 km more to reach the walkways of the Perito Moreno Glacier.
They are included in the Big Ice and Minitrekking tours if you hire this service. They aren’t included in the Safari Náutico tour.
In both tours, you can walk on the ice and about some areas of the forest, navigate in front of the glacier and visit the walkways. The difference lies basically on the intensity you will experience. The Big Ice tour is more demanding. Therefore, Big Ice groups are more reduced and the experience is more personalized. The Minitrekking tour lasts approximately 3 hours with a moderate walk (including the walk out of the ice). The Big Ice tour is a longer version and you walk along a different and more distant part of the Glaciar during approximately 7 hours, out of which 3 hours are on the ice. This is why we focus on age restrictions and physical fitness.
We care for each other by complying with all tourist protocols. Our staff is qualified and trained on this issue. Both employees and passengers always use face masks in all our tours. We also have sanitation places at different points of the tour. Tours are carried out mostly in open air; therefore, social distancing can be adequately maintained. We sanitize common spaces (buses, vessels, offices, shelters, etc.) And, above all, our aim is always to minimize the risks of contagion.
El Covid-19 hace que tengamos que cambiar de planes frecuentemente, especialmente a la hora de viajar, por eso flexibilizamos nuestras políticas de cancelación
Devoluciones:
• Las compras online podrán ser canceladas sin penalidades hasta 24 hs antes de realizar la excursión. Se realizará el reintegro del monto total pagado.
Reprogramación:
• El cambio de fecha podrá solicitarse hasta 24 horas antes del inicio de la excursión. En el caso de que la nueva fecha solicitada tenga una tarifa diferente, sólo deberás abonar la diferencia de precio.
Más información https://hieloyaventura.com/politicas-de-cancelacion/
Covid-19 means that we have to change our plans frequently, especially when it comes to travel, thats is why we made our cancellation policies more flexible.
Refunds:
• Online purchases may be cancelled without penalty 24 hours prior to the excursion. A refund of the total amount paid will be made.
Rescheduling:
• A change of date may be requested up to 24 hours before the start of the excursion. In case the new date requested has a different rate, you will only have to pay the difference in price.
More information https://hieloyaventura.com/en/cancellation-policy/
Devido à Covid-19 pandemia, temos que mudar nossos planos frequentemente, em especial, perto da hora de viajar. Por isso, flexibilizamos nossas políticas de cancelamento.
Devoluções:
• As compras online poderão ser canceladas sem penalidade até 24 horas antes da excursão. Devolvemos 100% do montante pago.
Reprogramação:
• A mudança de data poderá ser requerida 24 horas antes do início da excursão. Se o custo da nova data solicitada for diferente, você deverá pagar somente a diferença de preço.
Para mais informações, acesse https://hieloyaventura.com/pt/politicas-de-cancelamento