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In case of not contracting the transfer, they must access on their own in a trip of 80km. The catwalks will not be included in the excursion.
Cancellation policy
Cancellation of service: Services may be canceled 48 hours in advance, without paying any charges or penalties, by sending a message to online@hieloyaventura.com only in certified cases of force majeure (for example, alteration and/or cancellation of air tickets or due to certified medical reasons). Otherwise, a penalty will be paid equivalent to 10% (ten per cent) of the price of the tour acquired.
Modification: Any modification may be made 48 hours prior to the service, without penalties or charges, in writing to online@hieloyaventura.com
No show: The tour may be changed 48 hours in advance of the service schedule without paying any charges or penalties by writing to online@hieloyaventura.com.
In case the client had not complied with the requirements and physical aptitude for the tour, the person in charge of the service, at his/her sole discretion, may reject his/her participation to the trekking as a safety measure; and this shall be considered no-show
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