Hielo y Aventura

FAQ's

We leave some of the questions that tourists usually do - like you - want to come to know the Perito Moreno Glacier.

  • How can someone walk safely over the Perito Moreno glacier?

    In order to walk over the glacier’s ice, it is indispensable to wear special ice shoes called “crampons” which are provided by the Company. The mountain guides will attach them correctly to your regular shoes and will later explain how to use them safely. It is also essential to pay attention to the guide’s instructions who perfectly know the “crampons” correct utilization techniques.
  • Do the tours go out every day?

    Yes, the Minitrekking, Big Ice, and Nautical Safari go out every day, including Saturdays, Sundays and public holidays and are not cancelled because of bad weather except extreme winter conditions or continuous wind over 40 knots. Nevertheless, each tour has its own opening and closing dares due to Winter complications:
    Minitrekking: from August 1st to May 1st
    Big Ice: from September 15th to April 30th
    Nautical Safari: all year long
  • How can the tours be paid?

    At our offices in El Calafate (Av. Libertador 935) with credit card, debit card or cash. It can also be paid online to ventas@hieloyaventura.com This is highly recommended for the high season months (specially January, February and long weekends)

Can everyone go on these tours?

  • Only available for people between 10 and 65 years old. It is also important not to have excessive overweight or have psychomotor problems that could make the hike risky. Only available for people between 10 and 65 years old. It is also important not to have excessive overweight or have psychomotor problems that could make the hike risky.

    Due to the difficulty of this day trip and the effort ir demands, people with any of the medical or heallth conditions, or who have undergone the procedures listed below, are to refrain from participating in the excursion: Overweight; pregnancy; heart or vascular condition or disease, diminished heart or vascular capacity; stent or by-pass surgery, pacemakers or other similar prothesics (e.g.:anticoagulant medication, grade III varicose veins or cardiac arrhythmia); diseases which cause respiratory disability (Chronic Obstructive Pulmonary Disease_ COPD, asthma, emphysema, etc.); physical or mental disability which affects the person's attencion, movement and/or coordination.

    Due to the liadilities prescribed by law, Hielo & Aventura reserves the right of admission to the day trip, which we will enforce if the mentioned conditions are noticeable.
  • Only available for people between 18 and 50 years old. For this tour, to be in a general good shape is very important, not only to avoid unnecessary risks but also to fully enjoying the tour. It is important not to have relevant physical problems, whether it is overweight, psychomotor problems or joint injuries that may harm this almost 7 hours hike.

    Due to the difficulty of this day trip and the effort ir demands, people with any of the medical or heallth conditions, or who have undergone the procedures listed below, are to refrain from participating in the excursion: Overweight; pregnancy; heart or vascular condition or disease, diminished heart or vascular capacity; stent or by-pass surgery, pacemakers or other similar prothesics (e.g.:anticoagulant medication, grade III varicose veins or cardiac arrhythmia); diseases which cause respiratory disability (Chronic Obstructive Pulmonary Disease_ COPD, asthma, emphysema, etc.); physical or mental disability which affects the person's attencion, movement and/or coordination.

    Due to the liadilities prescribed by law, Hielo & Aventura reserves the right of admission to the day trip, which we will enforce if the mentioned conditions are noticeable.
  •   No restrictions
  • Can pregnant women do the tours?

    No, since the utilization of “crampons” and the irregular grounds makes it unsafe for a pregnant woman. They can only do the nautical safari.
  • Which is the departure timetable?

    There are several departures a day, depending on the tour and the time of the year. With regards to Minitrekking and Big ice the departure is from El Calafate between 7 am and 10 am and return between 5 pm and 8 pm approximately. The Nautical Safari has several departure times from the Bajo de la Sombra Port: 10, 11:30, 13, 14:30, y 16 hrs, depending the time of the year.
  • What is important to take to the tours?

    Food, beverages, trekking boots (big ice), or laced sports foot wear (Minitrekking), water-proof and warm clothes, gloves, sunglasses, sun block. It is always easier to bring everything in a backpack.
  • Is the Entrance fee to the Parque Nacional Los Glaciares included?

    No, it has to be paid in cash when entering to the park. It is important to bring cash since cards are not accepted.
  • How long does the walk over the glacier takes?

    Using “crampons”, there is an approximately3:30 hours hike in the Big Ice and 1:30 hours in the Minitrekking. To these times, the hikes to and from the glacier have to be added. In the case of the Minitrekking it is 40 minutes to and from in total and in the case of the Big Ice it is 2:30 hours to and from in total. These are approximate times, since these may vary due to weather and the overall group’s physical condition.
  • Who is a mountain guide?

    A mountain guide is a professional person responsible for guiding one or several people in a natural environment, with the objective of adding value to the enjoyment of the landscape by guarantying safety and helping to get to know the place by providing concrete information of the area. Our guides have a broad experience in Patagonia and they are supported by the Mountain Guides National Association (Bariloche), the EPTGAM (Mendoza) and other National Park approved institutions.
  • Do Mountain Guides speak English?

    Yes, almost all of them do.
  • Which is the distance from El Calafate to the Glacier?

    There are 70 km to Bajo de las Sombras Port (all boats that cross over to the glacier depart from this point) and there are 7 km more to reach the Perito Moreno glacier boardwalks.
  • Is the visit to the boardwalks included?

    Yes, if the transfer service provided by Hielo y Aventura is hired. This service includes hotel pick up and one hour long visit to the boardwalks. If you are travelling with your own car, you can visit the boardwalks before or after the tours.
  • Which is the difference between the Minitrekking and Big Ice?

    In both tours there is a hike across ice and forest, navigation in front of the glacier and a visit to the boardwalks. The difference lies basically in the intensity of the experience, both physical and visual; the Big Ice experience is more demanding. For this reason the "Big Ice" groups are smaller and, therefore, the experience is more personalized.
    The Minitrekking is a three hour moderate walk tour “1h30’ of which are over the ice”. The Big Ice is a longer version of the Minitrekking, where there is an approximately 7 hours hike, 3h30' of which are over the ice. This is the reason why we emphasize on the age and physical conditions restrictions.

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HIELO & AVENTURA
Av. Libertador 935
El Calafate, Santa Cruz
Patagonia Argentina.

CONTACT US
Email: info@hieloyaventura.com
Phone: +54 (2902) 492 205/094
Phone/Fax: +54 (2902)  491 053